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News and Updates

Neopets Shop Transitioning

Posted on February 20th, 2024 @ 3:00pm by Joe.

The following message has been posted on Neopets Shop:

The current store will shut down on March 20th. Purchases after February 20th are non-returnable.

Transitioning to a new selling platform (that is more international friendly) has been discussed in previous AMAs with TNT Dom, so this does not come as a surprise. What we are unsure of, however, is whether or not the current print on demand designs will be transitioning to the new store as well. It may be worthwhile to grab things now if you were considering getting them.

The 15% off Valentines Day promo code (VDAY15) is still good until the end of today (2/20 - excludes Pride Collection)


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Neopets Attending Planet Comicon!

Posted on February 10th, 2024 @ 8:30am by Joe.

Neopets has announced they will be in attendance at booth 1417 at Planet Comicon in Kansas City (who are also celebrating their 25th anniversary this year!) from March 8th-10th

They will also be hosting a panel on the 10th.

Neopets Turns 25: A look into the past, present, and future of Neopia
Sunday March 10, 2024 12:30 pm to 1:20 pm (central time)
Panel Room 2502 AB

Come and celebrate 25 years of Neopets! We'll discuss upcoming news from The Neopets Team, fan theories, how the site has changed in the past 25 years and play minigames!

Geekify Inc. will also be in attendance with all of their Neomerch.

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Valentines, Anniversary, and More Gold and Silver Pins!

Posted on January 21st, 2024 @ 5:00pm by Joe.

What's Your Passion Jewelry has shared a peek at their next batch of pins which are launching on February 1st!

Three Valentines pins (open edition), four gold and silver exclusives (only available until Feb 11th), and three 25th anniversary (limited edition) designs are launching, as well as a Valentines lanyard (only available until Feb 11th)!

The Anniversary pins will be UV printed instead of enamel. the metal is three dimensional and the image is printed on top of it, giving them a really cool look! (They have also provided a reference photo of Ari's hand the Grundo to show how they look!)

Click here to see all designs.     Click here to purchase.

All will be available online at and each comes with a virtual prize code! (Valentines are tier one, Anniversary have a brand new prize pool, and Gold/Silver will have their own items just like in the past)

Lanyard is free with a $45 purchase or available for sale, but only until Feb 11th or while supplies last.

Update 1/31: All Neopets Jewelry will be 20% off from Feb 1st - 11th! You will also get a free Neopets 2024 Calendar with any $65 purchase! (while supplies last, until Feb 11th)

Update 1/29: a note from WYP about the Prize codes for the Exclusive Gold and Silver and Anniversary pins.

The Neopets team is hard at work developing all of the new prizes for both new collections. Please note both the silver and gold pets as well as the anniversary pets will have a notice on their labels: “DO NOT REDEEM UNTIL FEB. 14” We want to ensure that the majority of people will have their physical merchandise in time for Valentine’s Day so we are preemptively informing everyone. Should we receive word that the prizes are active sooner, we will update all forms of communication with anyone who purchased. 

Here's the full details from WYP.

WYP MERCH ALERT - 11 new designs launching February 1st @ 12:01 AM EST (Jan 31, 9:01PM NST)

Valentine’s Collection: Ixi, Kougra & Ona Pins + Lanyard

Convention Exclusive Collection: 4 new pets with unique and exclusive wearable codes! Acara, Krawk, Nimmo & Peophin. Available for purchase only from February 1st through February 11th.

25th Anniversary Collection: Limited Edition 3D UV-Printed Pins. First up is Grundo, Lupe & Usul. New and exclusive prize pool for this collection!

Gift With Purchase: Limited Edition Valentine’s Lanyard. Available for purchase and/or free with a Neopets purchase of $45 or more. Gift with purchase is only available from February 1st through February 11th. While supplies last.

SHIPPING: Orders will begin shipping out February 5th

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New T-Shirts at Hot Topic Online!

Posted on January 10th, 2024 @ 3:00pm by Joe.

Hot Topic has just launched 36 new print-on-demand Neopets T-Shirts! (12 designs on three different types of shirt) online (as they are printed to order, they will not be available in physical stores.)

Click here to see them all.

Click here to order your own.

Which one is your favourite?

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Neohood/Calendar Shipping Update

Posted on January 5th, 2024 @ 4:00am by Joe.

Update 1/16: Neopets has sent a followup email with a link to a google form to submit if the username for NeoCash in the original email you received is incorrect. It needs to be submitted before January 21st (if you dont fill it out, NeoCash will be sent to the account listed in the email.) Click here for the form. Order issues (wrong or missing items) should still be sent via support ticket, selecting “Merchandise” as the inquiry type.

Neopets is in the process of sending out the below email to everyone who ordered Neohoods and Calendars. It includes tracking numbers for your shipment (even if your hoods have already arrived) as well as a note that they are sending everyone who ordered 500 NeoCash as a way to say thank you for supporting them with this (less than perfect) launch.

Please CHECK this email as some folks are finding that the NeoCash is being awarded to an account other than your main, in some cases the account has been frozen or even purged. If you need to submit a ticket for this or any other reason related to the Neohood sale, be sure to select “Merchandise” for the “Neopets Category” so that the ticket goes to the right folks.

(I don't need the NeoCash, but they can totally send me one of those really cool themed shipping boxes!)

Happy New Year, fellow Neopian,

As many of you know, there have been some unforeseen issues with the delivery of Neohoods and 2024 Neopets Calendars. 

From missing tracking codes to delivery delays, it seems there were a few issues with our shipping partner caused by a miscommunication between our teams. These issues have since been resolved, but we know this has been really frustrating every Neopian affected. We are deeply sorry for inconvenience and appreciate the patience you showed us while we worked towards a solution.

Below you’ll find the tracking number for your order. If your Neopets merchandise has not yet arrived, you can use this to keep an eye on shipping progress on the carrier’s website.

As a thank you for your support, we're throwing in 500 Neocash (NC) to be awarded to the Neopets account associated with your original payment: 

The NC should land in the above account no later than 26 Jan 2024. If the NC hasn’t shown up by then, please reach out to our team by submitting a customer support request.

Again, we're terribly sorry for the stress these shipment issues have caused. Rest assured that we’ve learned from this experience and will work hard to ensure a smoother sales experience in the future. 

With gratitude,

The Neopets Team

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