News Archive - Page 18

Happy New Year, fellow Neopian,

As many of you know, there have been some unforeseen issues with the delivery of Neohoods and 2024 Neopets Calendars. 

From missing tracking codes to delivery delays, it seems there were a few issues with our shipping partner caused by a miscommunication between our teams. These issues have since been resolved, but we know this has been really frustrating every Neopian affected. We are deeply sorry for inconvenience and appreciate the patience you showed us while we worked towards a solution.

Below you’ll find the tracking number for your order. If your Neopets merchandise has not yet arrived, you can use this to keep an eye on shipping progress on the carrier’s website.

As a thank you for your support, we're throwing in 500 Neocash (NC) to be awarded to the Neopets account associated with your original payment: 

The NC should land in the above account no later than 26 Jan 2024. If the NC hasn’t shown up by then, please reach out to our team by submitting a customer support request.

Again, we're terribly sorry for the stress these shipment issues have caused. Rest assured that we’ve learned from this experience and will work hard to ensure a smoother sales experience in the future. 

With gratitude,

The Neopets Team

Hey Neopians!

Happy New Year! Hope you're doing well and that your 2024 is off to a great start! We wanted to give you an update and let you know that you haven't been forgotten in the slightest - we've been plugging away at the UsukiCon bags since our last update. 

Most of the components are completed, and the main sticking point is the Usuki doll keychain itself, as the "piece de resistance" of the set. Since it's not a printed component the way most of the components in the bags are, everything is going slowly for the production and subsequent approvals to get it looking right (and to make it to the quality level we want). We've got some plans to make some other molded Neopets keychains in the future (Faerie Kadoaties, anyone?), so this is proving invaluable for learning what to expect from future projects, it's just taking time, a fair amount longer than we'd anticipated (each iteration with our manufacturer takes about three to four weeks between passes, and the end of year and holiday season to boot. We don't have a firm answer on timeline just yet (waiting for next steps for approvals/production), and as Chinese New Year is about to muck things up for a few weeks on top of everything else, but we're hoping for end of Feb or so for the project. 

Since we've had some "idle" time between iterations, we've also stuffed a few other components and goodies to the bag that we think you'll enjoy, to help round out some of the contents (and help with the wait time). We've also gotten confirmation that the codes for the bags are for a unique wearable that can be worn by all Neopets. They were finishing the artwork for it a bit ago, and should be ready to be released once the bags themselves are done.  

Thanks for your patience along the way - the Neopets merch fanbase isn't huge, and part of the experimentation process to make some of the more unique and unusual stuff for our fellow Neopets fans involves a learning curve for new item types and for doing smaller runs (and an abundance of time, like the Negg squishies). 

For those interested too, we'll be having an announcement about the upcoming Neopets tabletop RPG in a week or two.

As always, if you need to update your order, please just let us know! 

Sincerely,

John and the Geekify crew

At the Fashion Walk Atrium, iconic characters Kacheek and Shoyru will greet visitors, waving playfully from above the entrance. Below, guests can choose their enchanting companions and get creative in designated drawing areas. Themed balloons will be given out every weekend, and visitors can send wishes on a 25th-anniversary limited edition postcard.

Paterson Street offers an outstanding collection of limited edition Neopets merchandise, including the coveted 25th-anniversary limited edition Neohoods and chic Neopets phone grips featuring 12 beloved characters. Instagrammable spots along the street feature characters like Aisha, Shoyru, Kacheek and Kougra. On top of this, Food Street will sparkle with fan-favorite Neopets character Jubjub, illuminated by vibrant Christmas lights, creating an enchanting atmosphere.